Automated Assignment Engine

Optimise your service management in real-time with the new Assisto assignment engine. You can now configure provider selection based on key criteria:

• Proximity: Actual distance from the base to the incident location.
• Rating: Global provider quality score.

Additionally, define the number of automated retries the system should perform before routing the service to your manual management.

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Improvements and bug fixes

• We corrected data duplication in the provider list to ensure clean and accurate information.
• We optimised the server request flow to boost loading speeds across the platform.